What can Max do to change the culture that now exists at his organization? Employees are leaving and customers are complaining. Discuss strategies as it relates to communicating and building trust among employees and customers.
Previous customer numbers were decreasing, and customer complaints were increasing. He reviewed the report with his staff. When he asked for input, his request was greeted with silence. He sensed an uneasy feeling in the room. 1. Do you believe that Max is practicing Emotional Intelligence (EI)? Discuss why or why not and give specific […]