What is conflict? Why does conflict occur in educational institutions? Describe the various models of conflict resolution. Critically analyze the role of the head of school in conflict management.

Part A

1.Efficient management is based upon an effective machinery of communication” Discuss this statement

Part B
2. What is conflict? Why does conflict occur in educational institutions? Describe the various models of conflict resolution. Critically analyze the role of the head of school in conflict management.

please the Mauritian education system should be used as examples also as I an from Mauritius