A small but fast-growing company has called you as a consultant to help with their IT infrastructure. When they first started, they put their business data in the cloud and changed their business processes to fit their SaaS. Now they want to know if they should customize their SaaS to fit their business process or keep changing their business processes to fit their SaaS.
Propose a set of 3 – 5 initial questions you would ask them to prepare your recommendation. Then, explain why you are asking each question.
