What are the top points the author is making? What is the implication for business modeling? What does this mean to me? Has the COVID-19 pandemic impacted this topic; if so, how? What can we learn from this article to help make us better managers?

Papers should include a brief introduction and background on the article. What are the top points the author is making? What is the implication for business modeling? What does this mean to me? Has the COVID-19 pandemic impacted this topic; if so, how? What can we learn from this article to help make us better managers?

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