Provide a brief response to the following post. thank you.
Describe the change.
The change was a virtual assistant, this was built to make accessing the members benefits easier, we should have been able to type in a word and the benefits for it would pull up this would cut the time down for us waiting for the ibaag to upload then searching the plan for the benefit.
How did the organization prepare for the change? What went right? What went wrong?
