Tell us about a time where communication with a patient or colleague did not go well and a time when communication with a patient or colleague did go well. What did you learn from these experiences?

Maximum 700 word personal letter that answers the following question:

Tell us about a time where communication with a patient or colleague did not go well and a time when communication with a patient or colleague did go well. What did you learn from these experiences? Please do not share patient-identifying information.

Letters longer than 700 words will not be reviewed.

I already have my two examples attached in the file. I need help synthesizing them and making this letter stand out in front of other applicants and demonstrate professional writing style.

I have lots of other short letters like this to write so I will come back with lots more if you can do a great job!