An organization has hired an outside consultant to evaluate a series of errors. The analysis reflects that several serious errors have occurred more than once.
A review of investigative notes reflects that the focus has almost exclusively been on individual performance. Several employees have been disciplined or terminated as a result of the errors.
The consultant makes a recommendation to refocus the organizational culture to a Just Culture. You have been assigned as project leader for this project. What steps would you take to begin this process?