What problems arose during the re-engineering at St. John’s? How could the executives have improved the process of change at St. John’s?
St. John’s Hospital Case Study : St. John’s re-engineering St. John’s Hospital, a medium-sized hospital located in Seattle, Washington, was established in 1894 with a primary mission of caring for the sick and downtrodden. The hospital had grown and developed as a solo facility until 2000, when it merged with a suburban hospital, St. Agnes. […]