How should operations management and associated improvements support Madero Bank’s strategy?How might service bundles be utilized in support of this strategy? How do they relate to the initial purpose of the bank?
ASSESSMENT INSTRUCTIONS Consider the operations management aspects of the organization in the following scenario: Madero Bank is a regional U.S. bank. Madero Bank’s managers decided on a business strategy emphasizing customer service, rather than on some other dimension such as customer financials . To help the bank implement that customer service strategy, they conducted a […]