UIDANCE CASE STUDY
1. CASE STUDY ANALYSIS:
a. Read the case carefully and ask yourself the following questions: What is really going on in this case? What types of problems are there e.g. human resources, leadership, motivation, legal, lack of skills, quality.
b. Make a list of all the problems you can identify. Are some problems the cause of other problems. For example, a problem easy to identify is loss of revenue—but you must dig deeper—why is there a loss of revenue? What is causing it? What secondary problems result as a loss of revenue?
c. Who are the key players—what steps have been taken to address the problem—do you agree or disagree with the steps taken.
d.. This analysis will let you identify and understand the major problem or problems or the one that stands out immediately i.e. failed a site visit by the Joint Commission; but also allow you to identify secondary or underlying issues.
2. OUTCOME: Determine the outcome—what should the result be; i.e. increased revenues or increased quality, or reduced costs, or coming in under budget. The outcome may be more than one; i.e. passing a site visit and increasing revenues—or increasing motivation thus increasing productivity .
