Explain why some groups face disadvantage in accessing good housing services from social landlords, and why it is important for social landlords to address this.

You are a policy officer working for a housing association. You have been asked to submit a briefing paper to the board of your housing association board to improve the lives of social housing tenants.

Explain why some groups face disadvantage in accessing good housing services from social landlords, and why it is important for social landlords to address this.
Provide at least two real-world examples of good practice among social landlords  to improve their approach to equality and diversity.