An automobile manufacturer is conducting a product recall after it was discovered that a possible defect in the steering mechanism could cause loss of control in certain cars. The recall covers a span of three model years. The company sent out letters to car owners promising to repair the defect at no cost at any dealership. The company’s policy is to pay the dealer a fixed amount for each repair.
Questions and Tasks
Prepare a list of observations regarding the information provided in the case.
What preliminary thoughts do you have on solutions and partial solutions to the points you have raised?
