Mayo Clinic
Introduction to present a comprehensive overview of the paper as required by APA guidelines .
Describe how quality is viewed, defined, and measured by this organization. Be specific.
Also, include at least 2 key quality topics learned thus far in Weeks 1-4 such as: leadership, systems including process orientation and implementation strategies, quality tools and strategies, clinical processes, voice of customer focus, etc.
A conclusion should summarize the paper without introducing new information.
