On pages 253-257 of Crucial Confrontations… take the “A Self-Assessment for Measuring Your Crucial Confrontation Skills.”
After scoring your assessment were you surprised by the results?
In what area(s) do you need improvement, and why?
Discuss what the overall message is that the authors are trying to convey to you and their readers regarding having “Crucial Confrontations”?
The book is: Patterson, K., Grenny, J., Maxfield, D., McMillan, R., & Switzler, A. . Praise for crucial accountability. . (2nd Eds.), Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitment and Bad Behavior. (pp. 2). McGraw-Hill Education.
