This is an outline for a crisis communication plan and not a crisis plan. The plan outline should, at a minimum, include the following items:
Explain the purpose, scope and goal of the plan.
Include assumptions or assumed situations, which is a result of assessing risk for your organization.
Define expected audiences both internal and external.
Include a communication strategy.
Include a concept of operations for communications.
Discuss the human dynamics and communications aspects of the blame game and the resolution stages you plan to implement in your crisis communication plan.
