Unit: Quality Culture
For this portion, you will complete the following:
- Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
- Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable.
Assignment Objectives
Describe management quality initiatives such as TQM and Six Sigma.
Evaluate the quality control tools used to analyze and improve processes.
