More recently when you get the opportunity to ‘earn’ the blue diamonds on start-up on the terrace you need to play a sponsor’s video. I understand that you rely on these for financial reasons but who decided that it was appropriate that my daughter could watch Walking Dead gaming ads or even those for Scottish whisky!!.??
Get a grip and sort yourselves out because regardless of revenue income this is not acceptable considering your products are aimed at young children.
Explain what you would do upon receiving an email like this? How would you handle the issue internally?
Provide a draft of a reply to this angry customer. Explain the time frame that this would happen in.
