Read through “The Action Response Applications Processing Unit” case study and complete the case templates answering the following questions:
1. Identify what performance objectives should the ARAPU be trying to achieve?
2. What is wrong with the current ARAPU process?
To answer this question:
a) map the application processes and calculate the work content and number of staff;
b) Calculate the number of employees theoretically required to run the process;
c) Calculate throughput time using Little’s Law;
d) Calculate the degree of balance and where the bottlenecks are.
3. Based on your analysis , suggest how could the ARAPU process be improved. Suggest how the process could be redesigned.
