Professional communication
Use the SCARF model to evaluate the deputy manager’s performance in the meeting:
Status is about relative importance to others.
Does the deputy manager threaten Luciano’s status during the meeting?
Certainty concerns being able to predict the future.
Does the general manager give Luciano clear and concise information regarding his future in the company?
Autonomy provides a sense of control over events.
Does the deputy manager give Luciano a sense of control over the situation?
Relatedness is a sense of safety with others
Does the deputy manager create good rapport with Luciano to make him feel part of the team?
Fairness is a perception of fair exchanges between people.
Does the deputy manager seem to be acting fairly with Luciano?
