DMV Customer Service Training Design
1.Do you feel your employer provides the proper customer techniques to help perform your job?
2.Do you think customer service is important to your role?
3.Do you feel prepared to give top quality customer service in your role?
4.Do you feel your employer’s customer service has worsened during the pandemic?
5.Do you feel management feedback on your work performance affects your customer service abilities?
6.Do you think DMV provides satisfactory customer service to their customers?
7.With additional training on customer service, would your confidence in providing a factory customer service increase?
8.Do you feel your department’s reputation affects your ability to provide satisfactory customer service?
