You manage your company’s software development lab which has added several dozen new employees over the past year due to company growth and some retirements. A senior developer sees you at lunch and starts to unload his frustrations about needing to get his own work done while being expected to mentor and train a “bunch of newbies”.
Explain how you would use at least three of the seven tactics described under “Maintaining A Positive Conversational Flow’ to move the conversation from complaining to problem solving. These seven tactics are: don’t talk nonstop, don’t interrupt, express criticism and disagreement indirectly, stay engaged—and appear engaged, summarize to reenergize and focus, ask direct questions, and ask indirect questions. Think carefully about which methods you would use.
