Later that year DLM Accounting was awarded for the third year in a row, the prestigious “Governor’s Award” given annually to Top 100 Best Businesses in the state. The criteria for the award considered among other things, customer service, employee morale, competitive wages, low turnover, and environmental consciousness.
The Board of Directors hired you as a consultant to make recommendations to board concerning two anonymous letters from employees they received about a “deteriorating culture” at DLM Accounting.
What is going on here? How would you go about understanding this problem and trying to “fix” it? What questions need to be answered for you to be able give your advice? Ultimately, give me your recommendation and the assumptions that led you to that conclusion.
