Guidance sheet Trailblazer ICT
Make sure you include:
– Title page: Infrastructure Technician
– Contents page with all the standards below
– Page Numbers & images fig.
Standards
Requirements What you need to do
Health and safety – Talk about different Health and Safety aspects that you have to follow at work
– What is your company’s fire drill procedures? where is your fire assembly point?
– Where is your first aid kit kept?
– Who is your health and safety officers?
– Take pictures of health and safety posters, fire extinguishers from your building and
– include this in your document.
– What Health and safety websites give information for those working in IT company’s?
– What are some health and safety acts?
Data – Choose a minimum of three tools you use to work and analyze data with?
– Think about call logs? Fault logs? Customer details?
– For each tool, describe what it is, what it is used for, why is it used? How it is
– used? Give me an example of when you used this tool
Example: Microsoft excel? Ticketing system?
