MARK SHEET – Understanding and developing relationships in the workplace
Centre Number : Centre Name :
Learner Registration No : Learner Name:
Learning Outcome / Section 1: Understand the needs and/or expectations of others
Assessment Criteria (AC) Sufficiency Descriptors
[Typical standard that , if replicated across the whole submission, would produce a referral, borderline pass or good pass result] Assessor feedback on AC
AC 1.1
Identify and examine the needs and/or expectations of customers, colleagues, key stakeholders and relevant others in the workplace
Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]
● The needs and/or expectations of customers and/or colleagues and/or key stakeholders and/or relevant others in the workplace are not sufficiently identified to enable examination to take place
● The needs and/or expectations of customers and colleagues and key stakeholders and relevant others in the workplace are all appropriately identified and
● An examination is made of the positive and negative features of all of the identified needs and/or expectations although the examination may lack detail
● The needs and/or expectations of customers and colleagues and key stakeholders and relevant others in the workplace are clearly identified and
● a thorough and detailed examination is made of the positive and negative features of all of the identified needs and/or expectations
/ 16
(min. of 8) Pass or Referral
AC 1.2
Explain the importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require
Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16] Assessor feedback on AC
● The importance of knowing what customers, colleagues, key stakeholders and relevant others in the workplace require is merely stated as opposed to explained
● The importance of knowing what customers and/or colleagues and/or key stakeholders and/or relevant others in the workplace require is explained but the explanation is incorrect, inappropriate or minimal
● A correct and appropriate explanation is given of the importance of knowing what customers and colleagues and key stakeholders and relevant others in the workplace require although the explanation may be limited
● A thorough and detailed explanation is given of the importance of knowing what customers and colleagues and key stakeholders and relevant others in the workplace require.
