General Requirement
Listen carefully to this recording of an interaction between a Conductor and a Supervisor (A Chief Rail Traffic Controller) working for CN Rail and then answer the following questions in 3 or4 paragraphs using concepts taken from the course text.
https://globalnews.ca/video/rd/807cf274-1086-11ea-80e5-0242ac110003/?jwsource=em
This recording, from Global News, contains a transcript of the interaction. In the transcript, the Chief Rail Traffic Controller (CRTC) is referred to as ‘Dispatch’ which is the name of the Department that controls the movement of trains. You may need to listen more than once and take notes. Read the background information and discussion below to help make sense of this interaction.
Specific Questions
1.Using Yukl’s framework, what influencing tactics does the Chief Controller use and what tactics does he not use? Describe the tactics that are used in your own words and show how the Controller’s words fit with these categories.
2.Using the Power Bases framework derived from work by French and Raven as described in course texts 1.c.5 and 1.c.6, what beliefs does the Conductor appear to have about the Controller? Give evidence for your judgements.
3.What effect, if any, do you think that
a) The influencing tactics used by the Controller and b) the ‘Power Bases’ beliefs of the Conductor concerning the Controller had on the behaviour of the Conductor. Give reasons for your judgement.
